Privacy Policy

Last Updated: 27 September 2026

At Luxlimo Slovakia s.r.o, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or book transportation services.

1. Data Controller

The controller responsible for processing your personal data is:

Luxlimo Slovakia s.r.o
Čulenova 7936/5 811 09 Bratislava – mestská časť Staré Mesto

Company IČO: 57581860
Email: contact@luxlimoslovakia.com
Telephone: +421948548259

2. Personal Data We May Collect

Depending on how you use our services, we may collect:

Identification and Contact Information

Name
Email address
Telephone number
Billing information
Company name

Booking Information

Pickup location
Destination
Travel date and time
Flight or train details
Passenger numbers
Luggage requirements
Vehicle requirements
Special transportation requests

Payment Information

Payments may be processed by third-party payment providers.

We may receive information such as:

Payment status
Transaction reference
Amount
Payment method

We do not necessarily receive or store your complete payment-card details where payments are processed by an authorised payment provider.

Website and Technical Information

Depending on our website configuration, we may process:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of access
Cookie information
Website interaction data

3. How We Collect Personal Data

We may collect information:

Directly from you
Through our website
Through email
By telephone or messaging services
Through booking forms
Through travel agencies or business partners
Through hotels or tour operators
Through payment providers
Through other persons making a booking on your behalf

4. Why We Use Your Information

We may process personal information to:

Prepare quotations;
Process and manage reservations;
Provide transportation services;
Communicate with passengers;
Coordinate drivers and vehicles;
Process payments;
Issue invoices;
Respond to customer enquiries;
Manage changes and cancellations;
Handle complaints;
Maintain accounting and tax records;
Protect our legal rights;
Prevent fraud or misuse;
Improve our website and services;
Comply with legal obligations.

5. Legal Bases for Processing

Depending on the circumstances, we process personal data on one or more of the following legal bases:

Performance of a Contract

Processing may be necessary to arrange and provide a service you have requested or booked.

Steps Before Entering Into a Contract

We may process information to prepare quotations or respond to booking enquiries.

Legal Obligation

We may process and retain information where required for accounting, taxation, regulatory or other legal obligations.

Legitimate Interests

We may process information where necessary for legitimate business interests, such as:

Preventing fraud;
Maintaining security;
Managing claims;
Protecting legal rights;
Improving our services.

We will not rely on legitimate interests where your rights and freedoms override those interests.

Consent

Where required, we may process certain data based on your consent.

Where processing is based on consent, you may withdraw your consent at any time.

6. Sharing Personal Data

We may share relevant information with parties involved in providing or supporting your service, including:

Drivers
Transportation partners
Payment processors
Banks
Accountants
IT and website providers
Hosting providers
Booking-system providers
Travel agencies
Hotels
Tour operators
Professional advisers
Public authorities where required by law

We only disclose information that is reasonably necessary for the relevant purpose.

7. Drivers and Transportation Partners

Where another authorised driver or transport provider performs all or part of your journey, we may provide the information necessary to complete the service.

This may include:

Passenger name
Contact number
Pickup location
Destination
Pickup time
Passenger count
Relevant journey instructions

8. International Data Transfers

Some service providers may process information outside Slovakia or outside the European Economic Area.

Where personal data is transferred internationally, we take appropriate measures required by applicable data-protection law, where necessary.

9. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected and for any applicable legal, accounting, tax, contractual or claims-related retention period.

Different categories of information may therefore be retained for different periods.

Once information is no longer required, it may be securely deleted or anonymised.

10. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

Unauthorised access
Accidental loss
Unlawful use
Alteration
Disclosure
Destruction

No internet transmission or electronic storage system can, however, be guaranteed to be completely secure.

11. Cookies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

Essential website functionality
Security
Remembering preferences
Website analytics
Performance measurement
Marketing, where applicable

Where legally required, non-essential cookies will only be used after consent has been obtained.

You can manage cookies through the cookie settings provided on the website or through your browser settings.

12. Analytics and Third-Party Services

We may use third-party services to operate or analyse our website.

Depending on our website configuration, these may include services relating to:

Website hosting
Analytics
Maps
Booking systems
Payment processing
Email
Security
Customer communication

Such providers may process personal information according to their respective functions and contractual arrangements.

13. Marketing Communications

We will only send electronic marketing where permitted by applicable law.

You may opt out of marketing communications at any time by using the unsubscribe mechanism provided or contacting us.

Service-related communications concerning an existing reservation are not marketing communications.

14. Your Data-Protection Rights

Subject to applicable law, you may have the right to:

Request access to your personal data;
Request correction of inaccurate information;
Request deletion of personal data in certain circumstances;
Request restriction of processing;
Object to certain processing;
Receive certain personal data in a portable format;
Withdraw consent where processing is based on consent;
Lodge a complaint with a competent data-protection authority.

These rights are subject to the conditions and exceptions provided by applicable law.

15. Exercising Your Rights

To exercise a data-protection right, contact:

[Email Address]

We may need to verify your identity before responding to a request.

16. Supervisory Authority

You also have the right to lodge a complaint with the competent supervisory authority.

For businesses established in Slovakia, the relevant authority is generally the Slovak data-protection supervisory authority.

17. Children’s Privacy

Our website and booking services are not intended to independently collect personal data from children without an appropriate legal basis.

Where information about a child is required for a transportation booking, it should normally be provided by a parent, guardian or other authorised person.

18. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices of those websites.

We recommend reviewing their privacy policies separately.

19. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change.

The latest version will be published on our website together with its effective date.

20. Contact Us

For questions about this Privacy Policy or how we process personal information, contact: