+421948548259
+421948548259
Terms of Use

Terms of Use

Last Updated: 27 September 2026

Welcome to Luxlimo Slovakia s.r.o

These Terms of Use govern your access to and use of our website, booking services, private transportation services, chauffeur services, airport transfers, tours, and related services.

By using this website, requesting a quotation, making a reservation, or booking a service with us, you agree to these Terms.

1. Company Information

This website and the services offered through it are operated by:

[Company Legal Name]
[Registered Address]
Slovakia
Company ID / IČO: [IČO]
VAT ID / IČ DPH: [if applicable]
Email: [Email Address]
Telephone: [Telephone Number]

Hereinafter referred to as “we”, “us”, “our” or “the Company”.

2. Our Services

We provide private transportation and related travel services, which may include:

  • Airport transfers

  • Private chauffeur services

  • City-to-city transfers

  • Ski resort transfers

  • Business and corporate transportation

  • Private tours and excursions

  • Event transportation

  • Hotel transfers

  • Long-distance transfers

  • Hourly chauffeur services

  • Tailor-made transportation solutions

The exact service, vehicle category, itinerary, price and other conditions will be specified in your quotation or booking confirmation.

3. Booking

A booking is considered confirmed when we have issued a written booking confirmation or otherwise expressly confirmed acceptance of the reservation.

Customers are responsible for providing accurate information, including:

  • Passenger name

  • Telephone number

  • Email address

  • Pickup address

  • Destination

  • Pickup date and time

  • Flight or train information where applicable

  • Number of passengers

  • Amount and type of luggage

  • Special requirements

We are not responsible for problems caused by incorrect, incomplete or outdated information supplied by the customer.

4. Prices

Prices are quoted in the currency indicated in the quotation or booking confirmation.

Unless stated otherwise, the confirmed price applies to the transportation service described in the booking.

Additional costs may apply where the customer requests or causes changes including:

  • Additional stops

  • Route changes

  • Additional waiting time

  • Additional hours

  • Additional kilometres

  • Additional vehicles

  • Special parking or access charges

  • Additional services requested during the journey

Any additional charges will be communicated whenever reasonably possible.

5. Payment

Available payment methods may include:

  • Bank transfer

  • Credit or debit card

  • Online payment link

  • Cash

  • Other payment methods expressly agreed with us

Payment requirements and deadlines will be stated in the booking confirmation.

We reserve the right to require full or partial payment in advance.

A booking may be cancelled if the required payment is not received by the stated deadline.

6. Cancellations

Cancellation conditions are governed by our Refund and Cancellation Policy and any specific cancellation terms stated in your booking confirmation.

Where special cancellation terms are agreed for a particular booking, those specific terms will take precedence.

7. Changes to a Booking

Requests to change a confirmed reservation are subject to availability.

Changes to the following may result in a revised price:

  • Date

  • Pickup time

  • Pickup location

  • Destination

  • Route

  • Number of passengers

  • Vehicle type

  • Duration

  • Number of stops

A requested change is not confirmed until we accept it in writing.

8. Pickup and Waiting Time

Passengers must be ready at the confirmed pickup point at the agreed time.

For airport pickups, reasonable waiting arrangements may be provided depending on the booking.

For other pickups, additional waiting time may be charged according to the rate stated in the quotation or booking confirmation.

If a passenger cannot be located, we will make reasonable efforts to contact them using the contact information provided.

Failure to appear may be treated as a no-show.

9. Flight Delays

Where flight details have been provided, we may monitor the scheduled or actual arrival time where practical.

However, customers should inform us as soon as possible of significant schedule changes, cancellations, rebookings or missed connections.

Substantial delays may require vehicle or driver reassignment and are therefore subject to availability.

10. No-Shows

A booking may be treated as a no-show where:

  • The passenger does not appear at the agreed pickup point;

  • The passenger cannot be contacted within a reasonable period;

  • Incorrect pickup information was supplied; or

  • The passenger leaves the pickup location without contacting us.

A no-show may result in the booking being charged in full.

11. Luggage

Customers must inform us in advance about unusually large or excessive luggage, including:

  • Skis

  • Snowboards

  • Bicycles

  • Wheelchairs

  • Large sports equipment

  • Oversized suitcases

  • Other bulky items

We may refuse items that cannot be transported safely or legally in the booked vehicle.

12. Passenger Conduct

Passengers must behave in a manner that does not endanger the driver, vehicle, other passengers or road users.

We reserve the right to refuse or discontinue transportation where a passenger:

  • Behaves violently or abusively;

  • Threatens the driver or others;

  • Causes serious disruption;

  • Attempts to carry prohibited or dangerous items;

  • Seriously damages the vehicle; or

  • Creates an unsafe situation.

No refund is required for the unused portion of a journey where service is terminated because of serious passenger misconduct, subject to applicable mandatory law.

13. Vehicle Damage and Cleaning

The customer may be responsible for reasonable costs resulting from damage or exceptional cleaning caused by the passenger or members of their group.

This may include damage to:

  • Seats

  • Interior fittings

  • Doors

  • Windows

  • Entertainment systems

  • Luggage areas

  • Other vehicle equipment

14. Vehicle Availability

We aim to provide the vehicle category stated in the booking.

Where circumstances beyond our reasonable control make this impossible, we may provide a suitable replacement vehicle of comparable capacity and standard.

Specific vehicle models cannot be guaranteed unless expressly agreed in writing.

15. Delays and Circumstances Beyond Our Control

Travel times are estimates and may be affected by circumstances beyond our reasonable control, including:

  • Traffic

  • Road closures

  • Accidents

  • Weather

  • Border controls

  • Police activity

  • Demonstrations

  • Natural events

  • Mechanical emergencies

  • Government restrictions

We will make reasonable efforts to complete the service as booked but cannot guarantee exact journey times where circumstances are outside our control.

16. Customer Responsibility for Connections

Customers are responsible for allowing sufficient travel time for:

  • Flights

  • Trains

  • Cruises

  • Meetings

  • Events

  • Hotel check-ins

  • Other onward connections

We may recommend a pickup time, but responsibility for the final requested pickup time remains with the customer unless mandatory law provides otherwise.

17. Website Content

We make reasonable efforts to ensure information on our website is accurate.

However, photographs, vehicle images, journey times, distances, prices and descriptions may be illustrative or subject to change.

A website quotation or indication does not constitute a confirmed booking unless expressly confirmed by us.

18. Intellectual Property

All website content, including text, branding, graphics, photographs, logos and layout, is protected by applicable intellectual-property laws unless otherwise stated.

Content may not be reproduced, distributed or commercially used without permission.

19. Third-Party Services and Links

Our website may contain links to third-party websites or services.

We are not responsible for third-party content, privacy practices, availability or contractual terms.

20. Personal Data

Personal data is processed in accordance with our Privacy Policy and applicable data-protection legislation, including the General Data Protection Regulation where applicable.

21. Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by mandatory law.

Subject to applicable law, we are not responsible for indirect or consequential losses caused by circumstances outside our reasonable control.

22. Consumer Rights

Nothing in these Terms limits any mandatory rights that a consumer has under applicable EU or Slovak law.

Where mandatory consumer-protection legislation conflicts with these Terms, the mandatory legal provisions prevail.

23. Governing Law

These Terms are governed by the laws of the Slovak Republic, subject to any mandatory consumer protections that apply to customers residing in another jurisdiction.

24. Changes to These Terms

We may update these Terms from time to time.

The version published on our website at the time of booking will generally apply to the booking unless otherwise agreed.

25. Contact

Questions regarding these Terms may be sent to:

Luxlimo Slovakia s.r.o
Čulenova 7936/5 811 09 Bratislava – mestská časť Staré Mesto

Company IČO: 57581860
Email: contact@luxlimoslovakia.com
Telephone: +421948548259